Frequently Asked Questions

Infrared Sterilizing Therapy / Dry Room:

What is infrared light?
Infrared is a specific wave length of light from the sun and is unseen to human eyes. Among the rays coming from the sun, the infrared is the safest and most beneficial.

How do medical practitioners use infrared technology?
Medical practitioners make us of infrared radiant heat to treat sprains, bursitis, peripheral vascular diseases, arthritis, muscle pain, skin diseases. Use of infrared in hospitals has been so successful that hospital stays were reported to have been reduced by 25%.

How long does the infrared therapy last using KoKos Infrared Sterilization Therapy/Dry Room?
It lasts for 15 minutes and the timer is automatically set to shut off at 15 minute mark. It does not hurt to use it longer. Initially, relief is temporary, but with repeated treatments the duration of relief becomes longer and eventually becomes lasting.

Does it get hot inside Pet Therapy/Dry Room?
Never. It feels like a pleasant "summer breeze" like environment even at air temperature set at 80 degrees Fahrenheit due to the patented 3 dimensional air nozzle technology. Triple filter technology promotes fresh air circulation inside with ultra quiet operation ensuring a safe and stress-free environment for precious pets.

What type of maintenance is required?
Infrared Sterilizing Therapy/Dry Room requires very low maintenance. We ask that you keep the cleanliness inside the unit by cleaning the side walls and bottom pull-out tray at the end of the day. Mild cleaning sprays or water can be used. Filters should be replaced at every 6-8 months of use.

How long does the filter last and how much does it cost to replace?
It depends on the usage, but it usually last for 6-8 months. Replacement filters can be purchased directly from KoKos Pet Spa at around $15 per filter.

Pet Vitamin Shower:

What is the Vitamin C shower filtering media?
100% pharmaceutical grade Vitamin C.

How does Vitamin C filter work in removing chlorine and chloramines from water?
Vitamin C shower filter utilizes ascorbic acid for de-chlorination. Vitamin C does not hold chlorine, it neutralizes chlorine from an element into a harmless compound.

Is there any scientific evidence that Vitamin C can be used for de-chlorination?
Yes. U.S. Environmental Protection Agency (US EPA), National Risk Management Research Laboratory demonstrated that Vitamin C is safe and fast de-chlorination agents.

What is the advantage of Vitamin C?
Vitamin C is the safest and least toxic of de-chlorination media. It fully neutralizes chlorine and chloramines, and provides additional nutrients for skin and hair. Vitamin C works best with the hot water while other filters do not.

Has Vitamin C ever been used in de-chlorination?
Yes. Vitamin C de-chlorination has a lengthy history. It has been used in EPA and APHA methods for the de-chlorination of lab samples. In the medical industry, it is the standard for critical applications such as dialysis, where the introduction of chlorinated water or toxic chemical would be catastrophic.

How do I know when I should replace filter cartridge?
The Vitamin C shower filter cartridge case is transparent. You can actually see the Vitamin crystals left in the cartridge. When all Vitamin crystals are dissolved in water, you are still able to use your Vitamin C Shower filter for another month, but it is about the right time to order a new replaceable cartridge.

What is included in a Vitamin C Shower head package?

  • 1 Hand-held Shower Head
  • 1 mounting unit which will replace the existing shower head
  • 1 Stainless steel shower hose 2.5 feet long
  • 2 Vitamin C cartridges

Does Vitamin C shower filter require any maintenance?
No. Vitamin C shower does not need any maintenance. You just need to install it and enjoy chlorine free showers.

Do I have to back flush the Vitamin C shower filter?

How long will the Vitamin C shower last and how many gallons of water will it filter?
The life time of the Vitamin C shower filter depends on the usage and the water quality and water pressure, but it lasts for approximately 3,000 gallons.

How many dogs can I wash with one Vitamin C cartridge?
It depends on the duration of wash, water pressure, and water quality. In general, if you wash the dog for 10 minutes, you would use approximately 15 gallons of water. So at this rate, you would be able to wash about 150-200 dogs with one cartridge.